Director of Coordination

We are seeking a Director of Coordination to lead a diverse, high-performing team responsible for caregiver scheduling, communication, service coverage, and incident resolution. This hands-on leadership role will drive team performance and ensure seamless coordination operations that support both caregiver success and client satisfaction.
 
Key Responsibilities:

• Lead, manage, and support a team of coordinators who handle caregiver scheduling, client relations, and daily service delivery.
• Ensure adequate coverage for all shifts, including emergency or last-minute changes.
• Develop and enforce processes that ensure timely and accurate matching of caregivers to patients.
• Monitor service delivery to ensure it meets agency standards and DOH regulations.
• Implement and monitor systems for timely documentation, communication logs, and visit confirmations
• Oversee timely and accurate payroll processing for all field staff while maximizing billing
• Foster a culture of accountability, teamwork, and customer service.
• Oversee the smooth operation and integration of all coordination systems and workflows

 
Required Qualifications:

• Homecare experience in Coordination or HR (Coordination strongly preferred) with a solid understanding of LHCSA regulations and Medicaid eligibility/ineligibility
• Minimum 3 years of experience leading a multicultural, multilingual team in a high-volume, fast-paced environment, with the ability to manage both on-site and remote teams
• Proven leadership with strong interpersonal, communication, coaching, and conflict resolution skills
• Ability to represent the agency professionally and serve as a visible, accessible leader
• High emotional intelligence, cultural awareness, and a ‘can-do’ attitude with the ability to think outside the box
• Demonstrated experience with caregiver scheduling, service coverage, grievances, investigations, and overall team performance management
• Familiarity with audit preparation, compliance standards, incident reporting, and plan of correction development
• Proficient in Microsoft Office and tech-savvy, with comfort using spreadsheets, ticketing systems, and coordination platforms
• Experience analyzing and acting on operational reports (e.g., missed visits, overtime, coverage issues)
• Excellent time and project management skills; able to juggle competing priorities and deadlines
• Full-time, on-site commitment with after-hours availability for urgent matters

 
Preferred Qualifications:

• Experience working with waiver programs
• Prior involvement in service expansion, contract implementation, or start-up operations
• Multilingual - Spanish or Yiddish
• Strong Excel skills and experience using tools like Smartsheet
• Experience creating or delivering soft skills trainings
• Familiarity with recruitment, retention strategies, and caregiver engagement
• Has contributed to or led QA processes, internal audits, or process improvement initiatives
• Comfortable working with diverse client populations and creating culturally competent workflows
• Skilled in drafting policy updates, outlining workflows, training materials, or coordinator handbooks