Service Coordination Team Lead
📍 Location: Williamsburg, full-time, in-office with occasional site visits
Responsibilities:
- Oversee 4-5 service coordinators, ensuring they are effectively managing their caseloads.
- Maintain a small personal caseload, providing case management services to assigned patients.
- Lead by example, promoting excellent communication and customer service.
- Support and mentor service coordinators, offering guidance in resolving patient issues and improving performance.
- Ensure compliance with paperwork and documentation deadlines.
Requirements:
- Strong leadership skills
- Excellent customer service and communication abilities.
- Initiative and problem-solving mindset, with a focus on patient retention and satisfaction.
Perks:
- Competitive salary
- Health benefits, paid time off
- Opportunities for professional growth and leadership development.