👉🏻 Oversee a team of 15+ case managers, ensuring effective case management and smooth daily operations
Day to day:
🫶🏼 Support case managers and team leads providing guidance on patient issues and performance improvement
📊 Develop innovative strategies to improve patient and employee retention while fostering a positive and supportive work environment
🗣 Serve as a point of contact for state representatives, ensuring compliance with paperwork and documentation deadlines