Location: Williamsburg,
Responsibilities:
- Oversee 4-5 Case Managers, ensuring they are effectively managing patient communication and timely documentation.
- Lead by example, promoting excellent communication and customer service.
- Support and mentor case managers, offering guidance in resolving patient issues and improving performance.
- Ensure compliance with paperwork and documentation deadlines.
Requirements:
- Leadership skills (leadership experience preferred).
- Customer service and strong communication skills.
- Initiative and problem-solving mindset.
- Focus on patient retention and satisfaction.