ABOUT THE POSITION
The Legal Billing and Collections Specialist will have overall responsibility of performing full-cycle billing and collections functions and will be expected to provide outstanding service to their assigned attorneys, clients and others in the firm. The position is designed for a proactive problem-solver with a self-starter mentality; skilled at navigating ambiguity and independently driving projects to completion. Our team members are committed to quality, customer service, teamwork and have the ability to perform in a fast-paced environment.
ESSENTIAL FUNCTIONS
The position’s essential functions include but are not limited to:
- Generate monthly pre-bills and verify correct billing rates before distribution to Billing Attorneys;
- Edit and finalize client invoices;
- Prepare write-off request forms for approval (if necessary);
- Pull and copy expense backup to accompany invoices;
- Mail/scan/e-bill final invoices to clients;
- Process revised invoices upon request of attorney and/or client;
- Review client contracts for billing guidelines and set up spreadsheet in Excel;
- Update client budgets in billing system;
- Make changes or corrections to time entries requested by the timekeeper in the billing system;
- Calculate and prepare rate increases annually for assigned clients;
- Timely respond to questions and inquiries from internal and external clients;
- Prepare daily deposit and post cash receipts which includes scanning checks and backup documents for online filing;
- Assist team members with their client billing lists;
- Manage and prioritize multiple projects simultaneously;
- Work cordially, cooperatively, and productively with department and firm employees;
- Ability to work under pressure and deadlines and produce a quality product;
- File client-matter documentation electronically and in iManage;
- Collaborate with Billing Attorneys on collections, with ability to interact with clients regarding same;
- Monitor and track accounts receivables to ensure collection goals are met;
- Other functions as assigned; and
- Work overtime as needed;
Management retains the right to add to or change the functions of this position at any time.
QUALIFICATIONS
The following qualifications are required unless otherwise noted:
- Minimum of 3 years’ work experience as a Legal Billing Specialist using billing software;
- Must have strong technology skills including MS Office Suite (Excel) and an ability to leverage technology to enhance processes;
- Ability to maintain high ethical standards and strict confidentiality of all information that the employee may receive as a result of their role;
- Desire to maintain and update skills as required by the position;
- Capability to organize and prioritize numerous tasks and complete them under time constraints and within budget;
- Prior collections experience a plus;
- Strong written and verbal skills; and
- Interpersonal skills necessary to communicate in person and by phone with a diverse group of attorneys, staff and vendors to provide information with courtesy and tact.