Role Overview
We are seeking a Director of Operations to lead and scale our stat of Michigan business. This is a hands-on leadership role responsible for driving growth, managing day-to-day operations, and building the infrastructure needed to scale.
You will oversee intake, caregiver onboarding, scheduling, compliance, and overall performance across the state.
Key Responsibilities
Operations Management:
Oversee daily operations of Michigan home care services
Ensure all client hours are staffed and services are delivered consistently
Manage scheduling, caregiver coverage, and call-outs
Build and refine internal processes for efficiency and scalability
Intake & Growth:
Oversee new client intake from referral to service start
Work closely with caseworkers and referral sources
Drive growth through relationship-building and community outreach
Ensure fast turnaround from referral to active case
Caregiver Management:
Lead hiring, onboarding, and retention of caregivers
Ensure caregivers are trained, compliant, and performing at a high level
Manage performance issues and maintain accountability
Compliance & Documentation:
Ensure compliance with Michigan Medicaid Home Help requirements
Oversee documentation, timekeeping, and audit readiness
Maintain organized internal systems and records
Team Leadership:
Manage intake coordinators, schedulers, and admin staff
Set KPIs and hold team accountable to performance metrics
Build a strong, execution-focused culture
Qualifications:
3+ years experience in home care, healthcare operations, or a similar field
Michigan Medicaid Home Help experience preferred
Experience managing teams and operations
Strong organizational and problem-solving skills
Ability to operate in a fast-paced, high-growth environment
What We’re Looking For:
An operator, not just a manager
Someone who takes ownership and executes
Someone who can build systems, not just follow them
Someone who moves fast and gets things done
Someone who can balance growth with compliance
Compensation & Growth:
Competitive base salary (based on experience)
Performance-based bonuses tied to growth and operational metrics
Opportunity to grow into a senior leadership role as the company expands